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Client documents & policies

Access Reliant Healthcare’s current client-facing policies, factsheets and key information.

To keep information secure, access is provided by email. You’ll request access below, then we’ll send you a password for accessing the documents.

What you’ll find here

This library includes:

  • Your rights and responsibilities

  • Consent and privacy information

  • How we deliver supports

  • Safety, incidents and emergencies information

  • Feedback and complaints information

  • Communication and interpreter support information

  • Client forms and factsheets (where relevant)

All documents are “live” — when we update a policy or factsheet, you’ll automatically see the current version.

Who this is for

This page is for:

  • Reliant clients

  • Client representatives/nominees (with authority to access information)

  • People considering Reliant services who would like to review our client-facing information

If you need help accessing the documents, contact us and we’ll assist.

Request access 

Please enter your details and we’ll email you secure access.

What to expect

  1. Submit the form below

  2. We’ll email your secure access link

  3. Use the password provided to access the secured page

Privacy note: We use your details only to provide access to the client library and respond to your request.

  • I am a *
  • Consent *
    I consent to the collection of my personal information for the purposes of sharing access to the Client information documents
Start Here
Your rights, choices and consent
How we deliver supports
Safety, incidents, and emergencies
Feedback and Complaints
Communication and accessibility