Embracing Diversity, Ensuring Inclusion
At Reliant Healthcare, we believe that quality care is inclusive care. Our commitment to diversity and inclusion is at the heart of everything we do, ensuring that every individual receives respectful, tailored support that honours their unique identity and needs.
Pride in Health & Wellbeing Gold Service Provider 2025
We are delighted that Reliant Healthcare has been awarded Gold Tier status in the 2025 Health + Wellbeing Equality Index (HWEI).
Founding Member of Pride in Health and Wellbeing
- Stay at the forefront of inclusive healthcare practices
- Collaborate with other organisations to improve LGBTIQ health outcomes
- Continuously enhance our services to meet the evolving needs of the LGBTIQ community
Inclusive healthcare for every community
Reliant Health provides exceptional care for individuals, couples, and families from all backgrounds. Whether you’re from a culturally diverse community, identify as LGBTIQ+, or are part of the First Nations community, we deliver personalised healthcare that respects your unique needs and ensures you feel valued and heard.
LGBTIQ-Inclusive Care
As advocates for the LGBTIQ community, we implement best practice strategies to achieve better health outcomes for LGBTIQ individuals. Our approach includes:
- Sensitive collection of relevant medical history using gender-neutral language
- Matching clients with nurses and carers who best suit their needs
- Ensuring absolute privacy and acknowledgment of individual sexuality
- Regular staff training on LGBTIQ-inclusive care
Our Inclusive Practices
- Non-religious and non-judgmental home care
- Safe and welcoming environment for all clients
- Personalized healthcare programs that honor individual lifestyles
- Dedicated LGBTIQ representative for continuous research and improvement
Culturally and Linguistically Diverse (CALD) Communities
We understand that people from CALD backgrounds may have specific cultural or language needs. Reliant is committed to offering services that accommodate these differences, ensuring that our clients receive the highest standard of care in a culturally sensitive and respectful manner.
- Language Support: We provide interpreter services and culturally appropriate resources to help break down communication barriers.
- Culturally Aware Care Plans: Our healthcare staff work with CALD clients and their families to develop care plans that incorporate cultural preferences, ensuring that each client feels understood and valued.
Supporting First Nations Peoples
Reliant Health acknowledges and pays deep respect to the Traditional Custodians of the land. We are committed to improving healthcare outcomes for Aboriginal and Torres Strait Islander peoples by offering culturally safe and appropriate care.
- Culturally Safe Services: Our team is trained in delivering healthcare that respects the values and traditions of First Nations peoples.
- Collaborative Care: We collaborate with Aboriginal Health Services to ensure that the care we provide aligns with the unique needs of First Nations clients.
Consumer Participation
At Reliant, your voice matters. We invite clients, families, and community members to join our advisory group meetings, where we discuss how our services can better meet the needs of those we serve. By sharing your lived experiences, you help shape the way we deliver care and ensure our approach supports the diverse needs of the community.
To learn more about how you can get involved or inquire about becoming a community advisor, please contact us. Your input is vital in helping us provide the best possible care.
Diversity & Inclusion for Our Team
At Reliant, we believe that a diverse, inclusive workforce is essential to providing the best care for our clients. We are committed to creating a workplace where every staff member feels valued, respected, and supported. Our team reflects the diverse communities we serve, bringing a variety of backgrounds, perspectives, and skills to our work. We foster an inclusive environment through ongoing training, equal opportunities for growth, and a commitment to respect and equity in all we do. Together, we’re stronger, more innovative, and better equipped to meet the unique needs of our clients.
LGBTQ+ specific support services
QLife | qlife.org.au | 1800 184 527
ACON Pride Counselling | acon.org.au| 1800 063 060
Lifeline | lifeline.org.au | 13 11 14
Black Rainbow | blackrainbow.org.au
Beyond Blue | beyondblue.org.au | 1300 22 4636
At Reliant Healthcare, we understand that there's no one-size-fits-all approach to care. Our services are designed to respect and celebrate the unique history and lifestyle of each individual we serve. Reliant Healthcare’s diversity and inclusion commitment is endorsed by the Board and executive team and applies across our policies, workplace practices, client services and community relationships.
Our diversity and inclusion action plan - annual update
Reliant Healthcare reviews and updates its diversity and inclusion actions at least annually.
In 2024–2025, our key actions included:
- maintaining membership with Pride in Health + Wellbeing;
- achieving HWEI Gold Tier recognition;
- providing LGBTQ+ Awareness and Allyship training;
- making LGBTQ+ inclusion and cross-cultural awareness resources available to staff;
- maintaining our Diversity & Inclusion Policy and Diversity & Inclusion Action Plan;
- improving website accessibility through accessibility tools and text-to-speech functionality;
- continuing to support culturally safe, respectful and person-centred care for clients, families and representatives.
Our current focus areas are:
- strengthening inclusive and accessible communication;
- supporting staff capability in LGBTQ+, CALD and culturally safe care;
- reviewing policies and internal communications through a diversity and inclusion lens;
- continuing to improve accessibility across our website and staff resources;
- using feedback from staff, clients, families and stakeholders to guide improvement.
Reliant Healthcare’s diversity and inclusion commitment is endorsed by the Board and executive team and applies across our policies, workplace practices, client services and community relationships.
Human Rights Statement
Reliant Healthcare is committed to respecting human rights in the way we deliver care, employ and support workers, engage with clients and families, and work with suppliers, partners and the broader community.
Reliant’s commitment to human rights is guided by:
- the United Nations Guiding Principles on Business and Human Rights;
- the rights and freedoms set out in the Universal Declaration of Human Rights;
- the International Labour Organization Declaration on Fundamental Principles and Rights at Work.
As a healthcare provider, Reliant recognises that respect for human rights is closely connected to dignity, safety, choice, inclusion, privacy, non-discrimination, fair work and access to appropriate care.
Reliant is committed to:
- treating clients, families, representatives, workers and stakeholders with dignity and respect;
- providing care that is person-centred, culturally safe and free from discrimination;
- respecting privacy, confidentiality, choice and control;
- supporting safe, fair and respectful working conditions;
- prohibiting forced labour, child labour, harassment, bullying, discrimination and exploitation;
- supporting workers’ rights at work, including lawful employment conditions, workplace safety and freedom from unlawful discrimination;
- identifying and responding to risks of harm, abuse, neglect, discrimination or exploitation;
- providing pathways for clients, workers and stakeholders to raise concerns, complaints or grievances;
- taking appropriate action where human rights concerns are identified.
Reliant expects workers, contractors, suppliers and partners to act consistently with this statement and with Reliant’s policies, values and legal obligations.
This statement is reviewed as part of Reliant’s governance, quality, risk, diversity and inclusion, and continuous improvement processes.
