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Who this page is for
This page is for:
- older people already receiving government-funded care at home
- families trying to understand what changed from Home Care Packages
- people new to aged care who want to stay at home longer
- adult children helping a parent navigate My Aged Care and assessment
- professionals supporting someone into care at home
Choose the option that best fits your situation:
We’ll help you understand what has changed, explain the new Support at Home structure, and work with you to keep your care running as smoothly as possible.
Some Frequently Asked Questions
Did I automatically transition to Support at Home?
Yes. If you previously received a Home Care Package, you’ll be supported to transition into the new Support at Home program from 1 November 2025. You won’t need to reapply.
Will my current services continue?
In most cases, yes. Reliant will work with you to ensure continuity of care, though some services may be delivered differently under the new funding model. We’ll keep you informed every step of the way.
Do I need to do anything now?
Not right away. However, we recommend speaking with our team to prepare and understand what’s changing. We’ll help you feel confident and ready.
Will there be changes to how I pay for care?
Yes, the government is introducing new funding and payment arrangements under Support at Home. We’ll explain any changes clearly, including how it may affect your fees and contributions.
Will I get more say in my care?
Absolutely. One of the key goals of the new program is to give you more flexibility and choice in how your services are delivered. At Reliant, that’s how we’ve always operated.
We’ll help you understand eligibility, assessments, next steps and the kind of support that may be available through Support at Home.
Some Frequently Asked Questions
What is Support at Home?
It’s a new Australian Government program starting on 1 November 2025 that replaces Home Care Packages. It aims to make in-home care simpler, more flexible, and easier to access.
It’s a new Australian Government program starting on 1 November 2025 that replaces Home Care Packages. It aims to make in-home care simpler, more flexible, and easier to access.
How do I know if I’m eligible?
You’ll need to register with My Aged Care and undergo an assessment by the Aged Care Assessment Team (ACAT). We can guide you through the process step by step.
You’ll need to register with My Aged Care and undergo an assessment by the Aged Care Assessment Team (ACAT). We can guide you through the process step by step.
When should I start applying?
If you or a loved one may need care in the next 6–12 months, we recommend starting now. Waiting lists can be long, and getting assessed early means you’ll be ready when Support at Home begins.
Support at Home covers services like personal care, nursing, help around the house, social support, allied health, and more. Our team will help design a plan tailored to your needs and lifestyle.
Support at Home covers services like personal care, nursing, help around the house, social support, allied health, and more. Our team will help design a plan tailored to your needs and lifestyle.
How does Reliant help with all this?
We’re more than a provider — we’re a partner. From applying for services to delivering your personalised care plan, we support you every step of the way with expert clinical oversight and compassionate care.
We’re more than a provider — we’re a partner. From applying for services to delivering your personalised care plan, we support you every step of the way with expert clinical oversight and compassionate care.
Need nursing or more clinical care at home?
Support at Home may include more clinical services depending on your needs. If nursing, medication management or more complex support is relevant, learn more about our Home Nursing services.
What happens next
Compare Support at Home funding levels
Every Support at Home classification comes with a yearly budget from the Australian Government. Ten per cent of that budget is set aside for care management, and the rest can be used for services like personal care, domestic help, shopping and social support.
Because Reliant uses one simple hourly rate for most care-worker services, it’s easier to see what your funding can translate to in approximate hours of support each week.
These examples are a guide only. Actual hours will depend on when you have visits (weekdays vs weekends and public holidays), whether you use nursing or allied health, and any other costs in your plan.
| Support at Home classification | Indicative annual budget | Approx. Reliant care hours per week* | What this might look like in practice |
|---|---|---|---|
| 1 – Light support | $10,731 | ~1.5–2 hours/week | One short visit each week to help with showering, housework and a quick check-in. |
| 2 – Low support | $16,034 | ~2–3 hours/week | A couple of visits a week for personal care plus some help with meals or cleaning. |
| 3 – Moderate support A | $21,966 | ~3–4 hours/week | Two or three visits a week for regular personal care, housework and shopping. |
| 4 – Moderate support B | $29,696 | ~4–5 hours/week | Several visits across the week to help with daily care, home tasks and community outings. |
| 5 – Higher support A | $39,697 | ~6 hours/week | Around six hours of help – often a mix of personal care, domestic support and respite. |
| 6 – Higher support B | $48,114 | ~7–8 hours/week | Support on most days of the week, with longer or more frequent visits. |
| 7 – Complex support A | $58,148 | ~9–10 hours/week | Daily help and regular longer visits to keep on top of care needs at home. |
| 8 – Complex support B | $78,106 | ~12+ hours/week | Intensive in-home support, often including multiple visits on most days. |
*Based on current Support at Home funding amounts, less 10% for care management, and assuming weekday care-worker visits at Reliant’s standard rate of $110 per hour.
Need help understanding what Support at Home means for you?
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