Frequently Asked Questions
Who will be providing my care?
Who will be providing my care?
Your care will be overseen by our Registered Nurse Clinical Coordinators, who ensure that all services are delivered according to your specific care plan. Our experienced team includes home care workers, nurses, and allied health professionals who work together to deliver high-quality, personalised care.
How do I get started with Reliant?
Getting started is easy! You can:
- Call us directly at 02 9362 5500
- Request a consultation through our online contact form [Link to form]
- Book an appointment with one of our care coordinators to discuss your needs.
Our team will guide you through the next steps to ensure you receive the right care for your situation.
What if we don't feel the Carer is the right fit?
At Reliant, we make a huge effort to fit the right nurse or carer with the right client for a happy ongoing relationship. We like to think of it as a “dating game” in some senses. We ask you to be candid with your preferences and we work together to get it right. If you don’t feel its right, we make sure it is!
How do I know Reliant staff are being paid fairly and appropriately?
Reliant staff are paid at above-award wages, and we meet all statutory requirements including payroll tax and superannuation. As Reliant staff are employees and not contractors, we also cover things such as workers compensation and public liability insurances, and can monitor staff fatigue.
What sort of Care staff work at Reliant?
What sort of Care staff work at Reliant?
Reliant has a diverse base of Caring and Nursing staff, who are all appropriately skilled and each bring their own unique gifts to our clients. Unlike a lot of companies, all our staff are employees rather than contractors, which means the quality of service you receive is assured and monitored. We have staff of all genders, ages, skill strengths and cultural backgrounds. The one thing they do have in common is a commitment to provide the highest quality care.
Do you take American Express?
Do you take American Express?
We get asked this question all the time and yes, we certainly do. We can even take Bitcoin.
Are Reliant staff vaccinated against COVID-19?
Are Reliant staff vaccinated against COVID-19?
We are happy to report that all our active staff are vaccinated against COVID-19. We are monitoring the COVID-19 situation closely, guided by relevant federal and state authorities. These include the federal and state departments of health, the Prime Minister’s National Cabinet, each state’s premiers and territories chief ministers, as well as the federal and state chief medical officers.
What if I need urgent care outside of my regular hours?
What if I need urgent care outside of my regular hours?
We understand that healthcare needs don't always occur during business hours, and can change all the time. That's why we offer 24/7 Registered Nurse support to our clients.
How do you ensure high-quality care?
We maintain the highest standards of care by:
- Regularly auditing our services (we achieved 100% compliance in our most recent Aged Care and NDIS audits)
- Having Registered Nurse Clinical Coordinators oversee all care plans
- Employing highly trained and compassionate staff, including nurses, allied health professionals, and support workers.
How do I know which services I need?
Our Clinical Coordinators will assess your needs and recommend the best services for you. Whether you require short-term support or long-term care, we’ll help you choose the right services to meet your needs. We listen to your needs and work cohesively with you, family members or guardians to deliver the outcomes you want.
Do you provide NDIS services?
Yes, we are proud to be a trusted provider of NDIS services, offering individualised support plans tailored to help participants achieve their goals. Our services include in-home care, allied health visits, high-intensity supports and community nursing.
What if we don't feel the Carer is the right fit?
What if we don't feel the Carer is the right fit?
At Reliant, we make a huge effort to fit the right nurse or carer with the right client for a happy ongoing relationship. We like to think of it as a “dating game” in some senses. We ask you to be candid with your preferences and we work together to get it right. If you don’t feel its right, we make sure it is!
How can I pay for your services?
We offer several payment options, depending on the type of service:
- Private clients can pay via credit card, direct debit, or through insurance where applicable.
- NDIS participants and Aged Care clients can use their allocated funding to cover costs. Our team will discuss payment arrangements with you based on your specific care plan.
How do I know if I’m eligible for NDIS or Aged Care Home Care Package services?
If you’re unsure about your eligibility for NDIS or Aged Care Home Care Packages, our team can help you navigate the process. Simply reach out to us, and we’ll guide you through the eligibility requirements and next steps.
What is your compliance record?
Reliant Healthcare consistently meets the highest industry standards. We achieved 100% compliance in both Aged Care Quality Standards and NDIS audits this year, well above the industry average.
How do I access Reliant Healthcare's NDIS services?
If you're an NDIS participant, you can choose Reliant Healthcare as your service provider. Contact us for an initial consultation, and we'll guide you through the process of incorporating our services into your NDIS plan.
Who will be providing my NDIS supports?
Our NDIS supports are provided by a team of qualified professionals, including registered nurses, home care workers, and allied health professionals. All care is overseen by experienced registered nurse clinical coordinators. Everyone in the organisation has a NDIS Worker Screening Check.
How does Reliant Healthcare ensure quality in NDIS service delivery?
- Regular staff training on NDIS requirements
- Strict adherence to NDIS Practice Standards
- Ongoing supervision by clinical coordinators
- Regular audits and continuous improvement processes
Can Reliant Healthcare help me prepare for my NDIS plan review?
Yes, we can assist you in preparing for your NDIS plan review. Our team can help you document your progress, identify areas where you might need additional support, and provide professional reports if required.
How do you handle the progressive nature of conditions like MND in your care plans?
Can you explain how NDIS pricing works?
NDIS pricing is set by the NDIA and outlines the maximum amount that can be charged for specific supports and services. These price caps ensure that NDIS participants receive value for money. At Reliant Healthcare, we price our services at or below these caps to ensure affordability and compliance. See our Pricing page for more information.
Are there any additional fees beyond the NDIS price caps?
How do I switch my current Support At Home provider to Reliant Healthcare?
Contact us and we’ll guide you through the steps and paperwork. Under the new settings, you generally receive your Support at Home services through one provider, so we’ll help you confirm what you need and ensure continuity.
What fees will I pay under Support at Home?
Support at Home includes government funding and (for many people) a client contribution. Your contribution is influenced by your income and assets, and the types of services you use. We explain costs clearly before anything starts and keep ongoing statements easy to follow. Visit our Pricing page for more detailed information.
How do I access my Support At Home funding?
How do I access my Support At Home funding?
You’ll need to register with My Aged Care and complete an aged care assessment. Once you have approval/classification, we can help you set up a plan and begin services.
What services can I receive under Support At Home?
Support at Home can include (depending on your approval and plan):
Personal care (showering, dressing, hygiene)
Domestic assistance (cleaning, laundry, meals)
Nursing and clinical supports
Allied health (e.g., physio, OT)
Social support and community access
Respite and support for carers
We’ll help you choose a safe, sensible mix—based on your goals and risks.
Why might I use private services as well?
Why might I use private services as well?
Some people choose to add private services when:
They want extra hours beyond the funded plan
They want to start support immediately
They want additional clinical input, allied health, or flexible scheduling
We’ll help you understand options without pressure, and keep everything transparent.
How do I access private services?
Accessing our private services is easy! Simply contact us to discuss your needs, and our team will guide you through the process to set up your care as quickly as possible.
Can I use private services in conjunction with Support at Home?
Can I use private services in conjunction with Support at Home?
Yes. Many clients combine funded and private services to get the right level of support and flexibility.
What if I need specialised care?
We can accommodate complex needs (e.g., post-operative recovery, chronic disease, dementia support, palliative care, and higher clinical needs). We’ll tailor the care plan and ensure the right clinical oversight is in place.